We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Please contact our Customer service at firstname.lastname@example.org to get the return address.
1.We will ship your package within 2-5 working days after you place the order
2.After the goods are successfully sent, an email with tracking number and tracking website will be sent to your order mailbox.If you don't receive this email, you can check the junk box or contact our after-sales service center by email
3.Our orders are usually delivered 7-15 days after shipment.
(some countries and remote areas may take longer, if you are not sure, or want more information, please contact our pre-sales customer service email@example.com for more accurate information.)
4.If your package has not been delivered within the specified time, please contact our after-sales staff to confirm.
The following are the usual transport times for known countries：
North America (United States) 10-15 days
North America (Canada, Mexico) 10-15 days
Oceania (Australia) 10-15 days
Europe 5-12 days
South America (Brazil) 20-30 days
Asia 5-10 days
Free shipping over $49
U.S. Postage $6.99
Other countries Postage : $6.99
If you are still not sure about the postage, you can contact our pre-sales service staff firstname.lastname@example.org to get help.
Due to the COVID-19 , Delivery will be Delayed for a few days, please understand.